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Supervising Medical Office Clerk

Location: Amsterdam, ny
Job # 10126195
Look no further. This is the place for you! Liberty ARC offers you the chance to have a fulfilling career with numerous opportunities to make a REAL difference in the lives of those we support. Liberty, the Montgomery County Chapter of NYSARC, supports individuals with developmental and physical disabilities. If you’re looking for an inspiring profession with many life-long rewards and want to be a part of something special, we want YOU!
Don’t miss the chance to work at one of most respected not-for-profits in upstate NY. We offer numerous professional growth opportunities, paid/on-the-job training and competitive benefits. Apply now and begin a truly unforgettable experience with us. It’s all about the opportunity and what you make of the journey!

Supervising Medical Office Clerk
Location: New Dimensions - Amsterdam, NY                                         
FLSA: Non-Exempt
Reports To: Clinical Coordinator/Patient Services                                                                  
Physical Requirements: Normal Office Environment
Hours of Work: Full Time, 40 hours per week
Job Qualifications:
  • Two year’s experience in any combination of the following:
    • Medical/Dental scheduling, office procedures, reception/front desk, medical records, insurance. Advanced computer skills, especially with word processing/spreadsheet/database programs.
  • Advanced computer skills, especially with word processing/spreadsheet/database programs.
  • Minimum one year supervisory experience required.
Major Responsibilities:
  • Direct the day-to-day front office operations of the Health Center, including the scheduling of front office assignments or backup support as needed. Supervise, complete annual performance evaluations, hire, discipline, and terminate all direct reports.
  • Review, monitor, and approve timekeeping for the front desk staff.
  • Development and maintenance of provider schedules to ensure appropriate, efficient and effective delivery of patient/provider services.
  • Oversight of the payor eligibility process for all New Dimensions in Health Care existing and prospective patients.  Includes determination of eligibility for various categories of service at enrollment, prior to service delivery and for the entire patient base at indicated intervals.  Charged with ensuring that communication of eligibility information is communicated appropriately and in a timely manner to all requiring such information in order to facilitate the delivery of Health Center services to its patients.
  • Maintain knowledge and understanding of Health Center computer software as related to scheduling, eligibility and enrollment processes. 
  • Greet and assist in patient sign in/information verification process, being responsive to patient and visitor needs.  Determine if appointment exists and indicate patient present for services.
  • Receive incoming telephone lines, resolving issues, routing calls as indicated or taking and distributing appropriate messages. Oversight of the answering service messages and appointment confirmations.
  • Perform computerized registration of new patients using information verbally obtained or via intake packet information.  Updating of registration information as appropriate.  Collect signatures on all pertinent treatment consent and release of information forms.  Distribute privacy, right and responsibility, advanced directive and other information as required at the time of the first patient visit, obtaining necessary signatures verifying receipt of such information.
  • Schedule, cancel, reschedule, and confirm appointments as required by provider request and patient need.
  • Collect payments received directly from patients for same day or previous date of service.
  • Analyze records/documents ensuring completeness and flagging deficiencies.
  • Attend mandated training as required.
  • Maintain positive relationships with providers, patients, family members, coworkers and visitors
  • Understand and implement the principles of PCMH
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.
We are proud to be an Equal Opportunity/Affirmative Action Employer regardless of Race/Color/Religion/Age/Sex/National Origin/Marital Status/Disability/Veteran Status/Sexual Orientation/Gender Identity/Genetic Information and all other categories covered by law. We maintain a drug-free workplace and perform pre-employment physicals and substance abuse testing.
Liberty was founded in 1957 by parents of children with developmental disabilities who wished to establish special education programs in the local community. Celebrating 60 years of quality services in 2017, the organization offers vocational, residential, day, family support and health-related services. We are headquartered in Amsterdam, NY with sites located throughout Montgomery County.
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