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Relief (Per Diem) Medical Office Clerk

Location: Amsterdam, NY
Job # 10320393
Look no further. This is the place for you! Liberty ARC offers you the chance to have a fulfilling career with numerous opportunities to make a REAL difference in the lives of those we support. Liberty, the Montgomery County Chapter of NYSARC, supports individuals with developmental and physical disabilities. If you’re looking for an inspiring profession with many life-long rewards and want to be a part of something special, we want YOU!
Don’t miss the chance to work at one of most respected not-for-profits in upstate NY. We offer numerous professional growth opportunities, paid/on-the-job training and competitive benefits. Apply now and begin a truly unforgettable experience with us. It’s all about the opportunity and what you make of the journey!

Medical Office Clerk II
Location: Amsterdam, NY                                             
Reports To:  Patient Services Coordinator                 
Physical Requirements: Normal Office Environment                                                                                        
Hours of Work: Varied between 7:30a-5:30p Saturdays as needed
                                Full Time = 40 Hours
                                Relief(per diem) = As Needed                                                                                                     
Job Qualifications:
  • Two years experience in any combination of the following:
    • Medical/Dental scheduling
    • Reception/Front Desk
    • Medical Records
    • Insurance
  • Knowledge of medical terminology preferred
  • Good verbal and written communication skills
  • Must be able to perform in a fast paced environment/multitasker, able to prioritize
  • Must be able to read and write the English language/bi-lingual (Spanish) preferred
  • Valid NYS Driver’s License 
Essential Duties and Responsibilities:
  • Greet and assist in patient sign in/information verification process, being responsive to patient and visitor needs.  Determine if appointment exists and indicate patient present for services.
  • Receive incoming telephone lines, resolving issues, routing calls as indicated or taking and distributing appropriate messages.
  • Perform computerized registration of new patients using information verbally obtained or via intake packet information.  Updating of registration information as appropriate.  Collect signatures on all pertinent treatment consent and release of information forms.  Distribute privacy, right and responsibility, advanced directive and other information as required at the time of the first patient visit, obtaining necessary signatures verifying receipt of such information.
  • Verify payor information on all new patients.
  • Periodically, as indicated by Health Center policy, confirm patient eligibility by various payors and update computer system as indicated.
  • Schedule, cancel and reschedule appointments as required by provider request and patient need.
  • Collect and post payments received from patients.
  • Confirm future appointments.
  • Maintain provider schedules in the computer system.
  • Retrieval and return of patient health records as needed in providing daily services.
  • Analyze records/documents ensuring completeness and flagging deficiencies.
  • Assist in training of new staff as required.
  • Attend mandated training as required.
  • Maintain positive relationships with providers, patients, family members, coworkers and visitors
  • Adhere to the front office policies and procedures.
  • Utilize, on a daily basis all technology and tools provided (i.e. EMR, email, voicemail, etc) in order to create a more efficient work environment.
  • To be an active team member of the Patient Centered Medical Home (PCMH) that advocates its principals, promotes and helps coordinate care for individuals in the community as well as educates on the importance of continuity of care.
Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.
We are proud to be an Equal Opportunity/Affirmative Action Program Employer, Minority/Female/ Disabled/Veteran. We maintain a drug-free workplace and perform pre-employment physicals and substance abuse testing.
Liberty was founded in 1957 by parents of children with developmental disabilities who wished to establish special education programs in the local community. Celebrating 60 years of quality services in 2017, the organization offers vocational, residential, day, family support and health-related services. We are headquartered in Amsterdam, NY with sites located throughout Montgomery County.
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