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Clinical Coordinator/Patient Services - New Dimensions

Location: Amsterdam, ny
Job # 9999898
Look no further. This is the place for you! Liberty ARC offers you the chance to have a fulfilling career with numerous opportunities to make a REAL difference in the lives of those we support. Liberty, the Montgomery County Chapter of NYSARC, supports individuals with developmental and physical disabilities. If you’re looking for an inspiring profession with many life-long rewards and want to be a part of something special, we want YOU!
Don’t miss the chance to work at one of most respected not-for-profits in upstate NY. We offer numerous professional growth opportunities, paid/on-the-job training and competitive benefits. Apply now and begin a truly unforgettable experience with us. It’s all about the opportunity and what you make of the journey!

Clinical Coordinator/Patient Services
Location: Amsterdam, NY                                             
FLSA: Non-Exempt
Reports To: Director of NDL & Facilities Management                                                                        
Physical Requirements: Normal Office Environment
Hours of Work: Full Time, 37.5 hours per week. Days, Flexible schedule needed
Job Qualifications:
  • Associates Degree and three years working in the health care field Or: High school diploma/GED and six years experience working in the health care field.
  • Advanced computer skills, especially with word processing/spreadsheet/database programs
  • Minimum one year supervisory experience required.
  • Must be able to read, write and speak the English Language
  • Valid NYS Driver’s License                                 
    Essential Duties and Responsibilities:
  • Oversee Health Center Operations including: Delivery of Health Services, Provider Relations, Utilization Management, Practice Management, Business Operations, and Provide Supervision of staff/providers as assigned.
  • Direct the delivery of Dental Services including in conjunction with the Medical Director, Chief of Dentistry, and the Director of Health Center and Facilities Management.
  • In conjunction with the Director of the Health Center, Facilities Management, and the Business Office, review and monitor Health Center Budget, Reimbursement Management, Financial Reporting and Billing and Collections.
  • Negotiate agreements/contracts with medical, dental and clinical providers. Assist in recruitment of providers throughout the network as necessary.
  • Review and monitor the Dental and Medical Operations to identify operational and quality areas of improvement and efficiencies.
  • Participate and/or Chair all Committees assigned by the Director of Health Center and Facilities Management including CQI, Infection Control, Safety, Credentialing, LDI and any other committees necessary to aid in the operation of the Health Center.
  • In conjunction with the Director of NDHC and Facilities Management, carry out the mission of the Health Center to provide person centered services to people with disabilities and provide access to dental and medical care in those communities and individuals with an identified need.
  • Implement, monitor and report activity related to compliance and patient satisfaction.
  • Work with board president and Director of NDHC and Facilities Management to set the agenda for monthly board meeting. Prepare and present agenda detail, as necessary, for board review and discussion.
  • Generating monthly reports including but not limited to: the monthly flash reports, tallying new patients per specialty/per month, monthly volume report, and book out report.
  • Direct the day-to-day front office as well as dental assisting operations at the Health Center, including the scheduling of medical office clerk and dental assisting assignments or backup support as needed. Supervise, hire, discipline and terminate all direct reports.
  • Review and monitor Kronos timekeeping for all front desk and dental employees included, but not limited to front office staff, dental assistants, dental hygienists, and dentists.Clinical Coord./Patient Services (continued)
  • Development and maintenance of provider schedules to ensure appropriate, efficient and effective delivery of patient/provider services.
  • Oversight of the payer eligibility process for all NDHC existing and prospective patients. Includes determination of eligibility for various categories of service at enrollment, prior to service delivery and for the entire patient base at indicated intervals. Charged with ensuring that communication of eligibility information is communicated appropriately and in a timely manner to all requiring such information in order to facilitate the delivery of Health Center services to its patients.
  • Coordination of the enrollment process for all NDHC patients, ensuring complete and accurate info is present and appropriately entered and maintained in the computer system.
  • Assist in selection, implementation and/or design of new information technology products for use by the Health Center
  • Work with IT department on issues involving IT with regard to NDHC software
  • Maintain knowledge and understanding of Health Center computer software as related to scheduling, eligibility and enrollment processes. Develop, produce and analyze related reports in order to track activity and take action necessary to ensure maximum proficiency and productivity in functions related to delivery of patient services.
  • Complete provider and staff enrollment and disenrollment functions involving the use of the NDHC software. Assisting staff/providers with password changes and with solving issues related to software and administering rights to users as appropriate
  • Coordinate with appropriate staff and providers in committee activity with regard to patient compliance with treatment plans, prior authorization of certain specified services and other committee activity as needed.
  • Maintain positive relationships with providers, patients, family members, coworkers and visitors.
  • Understand and implement the principles of Patient-Centered Medical Home and quality improvement initiatives.
  • Monitor and ensure standards are met for Meaningful Use.  
    Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.
    We are proud to be an Equal Opportunity/Affirmative Action Employer regardless of Race/Color/Religion/Age/Sex/National Origin/Marital Status/Disability/Veteran Status/Sexual Orientation/Gender Identity/Genetic Information and all other categories covered by law. We maintain a drug-free workplace and perform pre-employment physicals and substance abuse testing.
    Liberty was founded in 1957 by parents of children with developmental disabilities who wished to establish special education programs in the local community. Celebrating 60 years of quality services in 2017, the organization offers vocational, residential, day, family support and health-related services. We are headquartered in Amsterdam, NY with sites located throughout Montgomery County.
    Get to know Liberty ARC…visit us on Facebook and at
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