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Relief Medical Office Clerk - New Dimensions in Healthcare

Amsterdam, NY
Look no further...Liberty ARC is the place for you! We offer the chance to have a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people with intellectual and developmental disabilities. Recently named a Times Union Top Workplace, Liberty ARC is proud of our more than 60 years of providing top-quality supports and services.
As one of Montgomery County’s largest employers, we strive to ensure that all employees feel like they make a difference and are part of something special. If you’re looking for an inspiring profession with many life-long rewards, we want YOU!
                                              Relief Medical Office Clerk - Front Desk  
                                               *** Hours are as needed ***        
Location: New Dimensions in Healthcare - Amsterdam, NY                                        
FLSA:  Non-Exempt
Reports To:  Front Desk Supervisor                                         
Physical Requirements: Must be able to sit for extended periods of time
Hours of Work: Per-Diem, relief
Pay Range: The pay range is $15.25 to $22.88

Job Summary:   Performs necessary tasks to schedule patients, complete new patient demographics and check out patients.
Job Qualifications:
  • High School Diploma or GED
  • Two years’ experience in any combination of the following: medical/dental scheduling, office procedures, reception/front desk, medical records, insurance.  Knowledge of medical terminology preferred, with good verbal and written communication skills. 
Major Responsibilities:
  • Greet and assist in patient sign in/information verification process, be responsive to patient and visitor needs.  Determine if appointment exists and indicate patient present for services.
  • Receive incoming telephone calls, resolve issues, route calls as indicated or take and distribute messages.
  • Perform computerized registration of new patients using information verbally obtained or via intake packet information.  Update registration information as appropriate.  Collect signatures on all pertinent treatment consent and release of information forms.  Distribute privacy, right and responsibility, advanced directive and other information as required at the time of the first patient visit, obtaining necessary signatures verifying receipt of such information.
  • Verify payer information on all new patients.
  • Periodically, as indicated by Health Center policy, confirm patient eligibility by various payers and update computer system as indicated.
  • Schedule, cancel and reschedule appointments as required by provider request and patient need.
  • Collect and post payments received through the mail or directly from patients.
  • Confirm future appointments.
  • Maintain provider schedules in the computer system.
  • Prepare records for transfer of information to other health care providers, patients, attorneys and other agencies in keeping with established Health Center policy and all applicable state and federal laws and regulations.
  • Analyze records/documents ensuring completeness and flag deficiencies.
  • Assist in training of new staff as required.
  • Attend mandated training as required.
  • Maintain positive relationships with providers, patients, family members, coworkers and visitors
  • Understand and implement the principles of PCMH
Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.  A candidate’s rate of pay is based upon a consideration of several factors which may vary based upon the position.  These factors may include education, prior work experience, licenses, certifications and labor markets.  In addition to your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family.  Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves.   

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