Location: Schenectady, NY FLSA: Non-Exempt Reports To: Systems Manager Physical Requirements: Employee is regularly required to sit at a computer for extended periods of time. Ability to work in a confined area. Moderate noise level (business office with computers, phone and printers). Ability to lift 20 pounds on occasion. Stand, walk, kneel and bend. Hours of Work: 8:30am – 4:30pm Monday through Friday Pay Range: The pay range is $22.30 to $27.92
Job Summary: To assist Systems Manager with network and workstation implementation, organization, and troubleshooting. To provide level 1 and 2 helpdesk support for end users. Assist in managing network, servers, and other equipment attached to the local area and wide area networks. Support installation and maintenance of Agency computer workstations, data communications, and telephone systems. Will act as an escalation for level 1 helpdesk support technicians. Participate in after-hours upgrades and troubleshooting. Provide basic support in: storage networking, Operating System, Network, Server Virtualization, Backup and Restore, Application installation and configuration, Patch management.
Associates Degree in related field or equivalent experience. Bachelors degree is preferred.
Experience managing Windows Server environments, Active Directory, and Microsoft 365.
Working knowledge of Network Technologies: LAN, WAN, WiFi, Windows Server OS.
Working knowledge of Systems Administration, IT Security (HIPAA), Cabling, Connectivity Testing, Diagnostics and Monitoring, Equipment Installation and Configuration.
Experience with VMware virtualization preferred.
Familiarity with enterprise IT Service Management / Ticketing systems.
Detail oriented, proactive and thorough.
Critical thinking, analytical and problem-solving skills are essential.
Must be able to read, write and speak the English language.
Valid NYS Driver’s License
Surveys performance needs of LAN, telephone, end user equipment and applications.
Supports roll-out of equipment for LAN, WAN, and telephone systems and end users.
Monitors security procedures and safeguards.
Monitors backup and restore capabilities.
Trains PC staff and users as appropriate.
Interfaces with the IT help desk to insure customer satisfaction. Records all staff activity in the help desk system.
Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice. A candidate’s rate of pay is based upon a consideration of several factors which may vary based upon the position. These factors may include education, prior work experience, licenses, certifications and labor markets. In addition to your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family. Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves.